What is your returns policy?

Returning goods – Retail Customers

You have the right to cancel the contract and receive a refund or alternative item, provided that the goods are returned undamaged and complete, together with the relevant packaging in an unused condition. You must inform us in writing of your desire to cancel within 7 working days starting from the day after the goods are delivered to you. Please note that all returns require a pre authorisation code. Please email returns@exclusivelyeve.co.uk for your return merchandise authorisation. You must return the goods to us at your cost and we advise you to insure the goods adequately, using a signed for delivery service. If returned products are lost we will not be liable for them. We will refund the total amount of money paid by you for the goods, less any postage costs borne by Exclusively Eve, within 30 days from the day on which we receive your notice of cancellation in writing (but usually much quicker than that). Refunds for returned goods will be made via the same method of payment as used to place the order. Make sure you include these details with your return: Your name, daytime telephone number, order number, returns authorisation code and the reason for the return.