Technical Queries
How can I stop Exclusively Eve emails going into my spam folder?
To prevent you receiving unwanted spam email, some Internet Service Providers (ISP's) block messages from senders whose email addresses are not in the recipient's Address Book or on their Safe Senders List. To ensure your Exclusively Eve messages reach you in the future please add eve@exclusivelyeve.co.uk to your Address Book or Safe Senders List.
We have provided instructions on how to do this for the most commonly used ISP's:
Hotmail / MSN mail
Once signed in, click ‘Options’ in the top right of your screen.
On the left side of the page, click 'Safe and blocked senders' which is under the 'Junk email' section.
Click on 'Safe senders'.
Add the address or domain name, and click‘Add to list'.
GMail
From your Gmail inbox, open the Marks & Spencer email you have received
Click on the arrow next to the reply button on the top right hand corner of the email
From the drop down menu, click on "Add sender to contacts"
Yahoo Mail
Click on 'Contacts' in the menu on the left of the page
Click 'Add contacts'
Add Name and email address
Save contact details .
AOL
To add our email address to your Address Book or Custom Sender List:
*AOL9.0:
1. Click the "Spam Controls" link (lower right area of your inbox).
2. When the "Mail & Spam Controls" box appears, click "Custom sender list".
3. Choose "allow email from " option
4. Add the domain shop.marksandspencer.com
5. Click "Add", then "Save".
*AOL 7 & 8:
1. Go to Keyword Mail Controls.
2. Select the screen name you are using to receive email.
3. Click "Customize Mail Controls For This Screen Name."
4a. For AOL version 7.0: In the section for "exclusion and inclusion parameters", include the following domain: * @shop.marksandspencer.com
4b. For AOL version 8.0: Select "Allow email from all AOL members, email addresses and domains."
5. Click on "Next" until the "Save" button shows up at the bottom.
6. Click "Save."
For Outlook 2003
To make sure you can see emails as they were intended to be seen (including images), add our email address to your address book and safe sender list.
To add our email address to your address book:
1. Right click on the email subject line.
2. Choose "Add Sender To Address Book".
What if I forget my password?
Don't worry! From the 'My Account' sign in page, click the 'forgotten password' link, enter the password associated with your account and we will email you a link to change your password. If you do not have access to the email account associated with your account, please contact customer services.
What are Spoof/false emails?
Spoof or false emails are mails claiming to be from well-known companies which attempt to get the recipient to hand over sensitive information such as account, credit card or bank details. These emails attempt to copy the appearance of a popular website or company in order to commit identity fraud. We will never ask for a customer to confirm any account or credit card details via email. If you do receive an email claiming to be from Exclusively Eve asking you to do so, please ignore it and do not respond.
We will never, for any reason, ask you to send us the following information in an e-mail:
Your National Insurance Number or VAT registration number
Your bank account information, credit card number, PIN number or credit card security code
Your mother’s maiden name or other information that could be used to identify you (such as your birth city or your favourite pet’s name).
Your Exclusively Eve password.
